Refund policy

Refund & Return Policy

Last Updated: August 20, 2026

At KUMBERD, we want you to be happy with your purchase. If something isn’t right with your order, please contact us and we’ll do our best to make it right.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To start a return, email us at support@kumberd.com with:

  • Your order number
  • The item you would like to return
  • The reason for the return

Please contact us before sending anything back. Once your return is approved, we will provide the appropriate return instructions and return address.

Do not send a return to the address shown on your package unless we specifically instruct you to do so. Our orders may be fulfilled from different locations, and sending an item to the wrong location may delay your refund.

Return Eligibility

To qualify for a return, the product should generally be:

  • Returned within 30 days of delivery
  • In its original or substantially original condition
  • Free from damage caused after delivery
  • Returned with included parts, accessories, and packaging where reasonably possible
  • Accompanied by proof of purchase

You may inspect the product after receiving it. However, where permitted by law, a refund may be reduced or refused if the product has been used excessively, damaged after delivery, altered, or returned with important parts missing.

Change-of-Mind Returns

Changed your mind? That’s okay.

Eligible products may be returned within 30 days of delivery.

For change-of-mind returns, the customer is generally responsible for the cost of returning the item to us unless applicable law requires otherwise.

Original shipping charges, if any, are generally non-refundable except where required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives:

  • Damaged
  • Defective
  • Broken
  • Missing parts
  • Different from what you ordered

please email support@kumberd.com as soon as possible, preferably within 7 days of delivery.

Include your order number and clear photos or a short video showing the issue when possible. This helps us resolve the problem more quickly.

After reviewing the issue, we may offer an appropriate solution such as:

  • A replacement
  • A replacement part
  • A refund
  • Another reasonable resolution

The available solution may depend on the product, the issue, availability, and applicable consumer law.

If the problem was caused by us or the product arrived defective or incorrect, you will not be required to pay reasonable return shipping costs where a return is necessary.

This section does not limit any statutory rights you may have regarding faulty or misdescribed goods.

Items Damaged During Shipping

If your package arrives visibly damaged, please take photos of:

  • The product
  • The shipping package
  • The shipping label
  • Any visible damage

Contact us at support@kumberd.com and we will review the issue.

Please do not discard the product or packaging until we have responded, as the carrier or fulfillment provider may require photographs or other information to process the claim.

Missing Items or Partial Orders

Some orders may be shipped in more than one package.

If part of your order arrives but another item is missing, please check your shipping confirmation and tracking information first, as the remaining item may still be in transit.

If you believe an item is missing from your shipment, contact support@kumberd.com with your order number and we will check the shipment for you.

Packages Marked Delivered but Not Received

If tracking shows your package as delivered but you cannot find it, please:

  1. Check around the delivery location, including entrances, porches, mail areas, and other safe locations.
  2. Check with household members, neighbors, building staff, or anyone else who may have accepted the package.
  3. Allow a short period of time, as some carriers occasionally mark packages delivered shortly before the actual delivery.
  4. Contact the local carrier using your tracking number.

If the package still cannot be located, email support@kumberd.com and we will review the shipment information and help determine the appropriate next step.

A carrier showing an order as delivered does not automatically determine the outcome of a claim. Each case may be reviewed individually based on the available tracking and delivery information.

Lost Packages

If your order has not arrived and the tracking information indicates that the shipment may be lost, please contact us.

We may contact the carrier or fulfillment partner to investigate the shipment.

If the package is confirmed lost, we will provide an appropriate resolution, which may include a replacement or refund depending on availability and the circumstances.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before completing checkout.

If you notice an error after ordering, contact support@kumberd.com as soon as possible. We will try to update the address before the order is processed, but we cannot guarantee that changes can be made once fulfillment has started.

KUMBERD is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

If a package is returned to us because of an incorrect address, incomplete address, failed delivery, or other address-related issue, we will contact you when possible to discuss reshipment or an eligible refund.

Additional shipping charges may apply if you request reshipment.

Refused or Unclaimed Packages

Please contact us before refusing a package or attempting to return an order through the carrier.

Packages that are refused, unclaimed, or returned to sender may take additional time to reach the appropriate return facility.

Once the package has been received and verified, we can determine whether it qualifies for a refund.

Any additional shipping or carrier charges may be the customer’s responsibility where permitted by law.

Order Cancellations

Need to cancel an order? Email support@kumberd.com as soon as possible.

We will do our best to cancel the order before fulfillment begins.

Once an order has been processed, packed, or shipped, we may no longer be able to cancel it. If the order has already shipped, you may request a return after delivery under this policy.

Your statutory cancellation rights, where applicable, are not affected.

Exchanges

If you received a damaged, defective, or incorrect product, contact us and we can determine whether a replacement is appropriate.

For other exchanges, availability cannot be guaranteed. In some cases, the simplest option may be to return the original item for a refund and place a new order for the item you want.

Contact support@kumberd.com before returning anything.

Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

  • Gift cards
  • Personalized or custom-made products
  • Products that cannot reasonably be returned for health or hygiene reasons once opened or unsealed
  • Hazardous or restricted materials
  • Products specifically identified as final sale before purchase

This does not affect your rights if an item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law.

Sale or discounted products are returnable under our normal policy unless they were clearly identified as final sale before purchase.

Return Shipping

For normal change-of-mind returns, customers are generally responsible for return shipping costs.

If you receive a defective, damaged, or incorrect item and we require the product to be returned, we will provide instructions regarding the return and applicable shipping costs.

We strongly recommend using a trackable shipping method when sending an approved return.

KUMBERD cannot guarantee receipt of a return that is sent without tracking or sent to an unauthorized address.

Refunds

Once an eligible return is received, we will inspect it and notify you regarding the refund.

Approved refunds will be sent to the original payment method used for the order unless otherwise agreed or required by law.

Please allow approximately 5–10 business days after the refund has been issued for it to appear in your account.

Bank and card processing times vary, so your financial institution may require additional time to post the refund.

Late or Missing Refunds

If we have confirmed that your refund was issued but you have not received it:

  1. Check your bank or credit card account again.
  2. Contact your card issuer or payment provider.
  3. Contact your bank, as processing time may vary.

If you have completed these steps and still cannot locate the refund, email us at support@kumberd.com.

International Orders, Customs, and Duties

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs duties and taxes paid directly to a government, carrier, or customs authority may not be refundable by KUMBERD. You may need to contact the relevant authority regarding reimbursement.

Please do not refuse an international shipment because of customs charges without contacting us first. Refused international packages may be subject to return shipping or carrier fees where permitted by law.

European Union Customers

Customers in the European Union may have additional rights under applicable consumer protection laws.

For many online purchases, EU consumers generally have the right to notify us that they wish to withdraw from the purchase within 14 days after receiving the goods, without providing a reason, subject to certain legal exceptions.

After notifying us of the withdrawal, the goods generally must be returned within the legally required period.

Where applicable, we will refund payments as required by law, including eligible standard delivery charges. The customer may be responsible for the direct cost of returning the goods unless we agree otherwise or applicable law requires us to cover the cost.

These statutory rights apply in addition to KUMBERD’s 30-day return policy and are not replaced by it.

United Kingdom Customers

UK customers may also have statutory cancellation and return rights for online purchases.

For many online purchases, customers have 14 days after receiving the goods to notify the seller that they wish to cancel, followed by an additional period to return the goods, subject to applicable exceptions.

Where required by UK law, eligible standard delivery charges will also be refunded.

Your statutory rights regarding faulty, damaged, or misdescribed goods are not affected by this policy.

Your Statutory Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded under the laws that apply to your purchase.

Where local consumer law provides you with greater rights than this policy, those legal rights will apply.

Need Help?

Questions about an order, return, replacement, or refund?

Contact us at:

KUMBERD
Email: support@kumberd.com