Shipping policy

Shipping Policy

Last Updated: August 20, 2026

Thank you for shopping with KUMBERD. We work to process and ship orders as quickly as possible while keeping you updated from purchase through delivery.

This Shipping Policy explains our processing times, estimated delivery times, tracking, international shipping, and what to do if there is an issue with your shipment.

Where We Ship

KUMBERD ships to the countries and regions currently available for selection at checkout.

Shipping availability may vary by product and destination. An order can only be placed when delivery is available to the shipping address entered during checkout.

Shipping Costs

Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.

KUMBERD may offer free shipping or other shipping promotions from time to time. Any shipping offer available to your order will be shown on the website or during checkout.

The shipping amount displayed at checkout will apply to your order.

Order Processing Time

Most orders are processed within 3-7 business days after the order is placed.

Business days are Monday through Friday, excluding major holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from shipping transit time. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

During particularly busy periods, holidays, product launches, or unexpected fulfillment delays, processing may take slightly longer.

Estimated Delivery Times

After your order has been processed and shipped, estimated delivery times are:

  • United States & Canada: 7–17 business days

  • United Kingdom & Europe: 7–15 business days

  • Australia & New Zealand: 7–15 business days

These are estimated delivery windows and are not guaranteed delivery dates.

Actual delivery times can vary because of carrier delays, weather, customs processing, holidays, local postal conditions, destination location, or other circumstances outside our direct control.

Tracking Your Order

Most KUMBERD orders include tracking.

Once tracking becomes available, we will send it to the email address used when placing your order.

You can also use the Track Your Order page on our website to check your shipment.

Tracking information may take a short period to update after a shipping label is created or the package is handed to the carrier.

Shipping Carriers

KUMBERD works with different fulfillment and shipping partners depending on the product and delivery destination.

Your package may travel through international shipping networks before being transferred to a local postal or delivery service in your country.

The final delivery carrier may vary from one order to another.

Orders May Arrive in Separate Packages

Some KUMBERD products may be fulfilled from different locations.

When an order contains multiple products, the items may occasionally be shipped separately and arrive on different days.

You may receive more than one tracking number when this happens.

Receiving only part of your order does not necessarily mean another item is missing. Please check your shipping confirmation and tracking information for additional shipments.

Shipping Address Changes

Please carefully check your shipping address before completing your order.

Made a mistake? Contact us at support@kumberd.com as soon as possible.

We will try to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has been shipped.

KUMBERD cannot be responsible for delivery problems caused by an incorrect or incomplete shipping address provided during checkout.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

Packages returned because of an incorrect address, incomplete address, unsuccessful delivery, or failure to collect the package may need to be shipped again.

Additional shipping charges may apply for reshipment when the delivery problem was caused by incorrect information provided with the order.

Please contact us if you believe there is an address issue so we can help determine the available options.

Delayed Shipments

Occasional shipping delays can happen even after an order has left our fulfillment facility.

Possible causes include:

  • Carrier delays

  • Severe weather

  • Customs processing

  • National or regional holidays

  • High shipping volumes

  • Transportation disruptions

  • Local postal delays

A delay shown by the carrier does not necessarily mean that the package has been lost.

Please contact support@kumberd.com if your order has passed the estimated delivery window and tracking has not provided a useful update. We will review the available tracking information and help determine the next step.

Lost Packages

Please contact us if an order has not arrived within the expected delivery period and appears to be lost in transit.

We may need to review the tracking information or work with the shipping carrier or fulfillment provider to investigate the shipment.

If a package is confirmed lost, we will work with you on an appropriate resolution based on the circumstances of the shipment.

Package Marked Delivered but Not Received

Tracking can occasionally show a package as delivered before the customer is able to locate it.

Please first:

  • Check around your front door, porch, mailbox, building entrance, or other possible delivery areas

  • Ask household members who may have accepted the package

  • Check with neighbors or building staff

  • Review the tracking information for delivery notes

  • Contact the local delivery carrier when appropriate

Please email support@kumberd.com if the package still cannot be located. We will review the available delivery and tracking information and help determine the appropriate next step.

Damaged Packages

Please inspect your order after delivery.

Products that arrive damaged, broken, defective, or incorrect are covered under our Refund & Return Policy.

Contact us at support@kumberd.com as soon as possible and include:

  • Your order number

  • A description of the problem

  • Clear photos of the product

  • Photos of the shipping packaging when relevant

Please keep the product and packaging until we have reviewed the issue, as additional information may sometimes be required.

International Shipping

International orders can take additional time because of customs clearance and local delivery procedures.

Delivery estimates do not include unexpected customs delays.

Local customs authorities may inspect or hold international shipments before releasing them for final delivery.

KUMBERD cannot control the length of time a package is held by customs.

Customs, Import Taxes & Duties

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Charges collected directly by customs authorities or shipping carriers are generally the responsibility of the customer unless they were already collected during checkout or applicable law requires otherwise.

KUMBERD does not control charges imposed independently by customs authorities.

Customers are responsible for understanding any import requirements that may apply in their country.

Please contact us before refusing an international package because of customs charges. Refused packages may be subject to return shipping or carrier fees where permitted by law.

Refused or Unclaimed Deliveries

Packages that are refused, left unclaimed, or returned to sender may take additional time to reach the appropriate return location.

Please contact us before refusing a shipment whenever possible.

Refund eligibility for returned packages will be handled according to our Refund & Return Policy.

Additional shipping or carrier charges may apply when a package is returned because it was refused, unclaimed, or could not be delivered for reasons outside KUMBERD's control.

Order Cancellations

Contact support@kumberd.com as soon as possible if you need to cancel an order.

We will try to cancel it before fulfillment begins.

Orders that have already been processed or shipped may no longer be eligible for cancellation. Once delivered, eligible products can be returned according to our Refund & Return Policy.

Any statutory cancellation rights provided by applicable consumer law remain unaffected.

Questions About Your Shipment

Need help with an order or delivery?

Contact us at:

KUMBERD
Email: support@kumberd.com

Please include your order number when contacting us so we can locate your order more quickly.